Discover 100% Natural & Organic Herbal Products

Terms and Conditions — Herbs Firm

Effective Date: March 16, 2026

Welcome & Thank you for supporting (“Herbs Firm,” “we,” “us,” or “our”) Herbs Firm. Herbs Firm is India’s dedicated online marketplace for authentic herbal, organic, and natural products. By accessing or using herbsfirm.com and our related services (the “Platform”), you agree to these Terms and Conditions (“Terms”). If you do not agree, please do not use the Platform..

1.About Herbs Firm

(a) Herbs Firm is a marketplace that connects brands and businesses—small or large—that deal exclusively in herbal, organic, and natural products with customers across India.

(b) Unless otherwise stated, Herbs Firm is not the seller of record for third-party listings; sales are contracts between the buyer and the independent seller.

2. Eligibility and Account Basics

You must be 18 years or older, or use the Platform under the supervision of a legal guardian who accepts these Terms.
You must provide accurate and complete information when creating an account and keep it up to date.
Keep your account credentials confidential and notify us immediately of any unauthorized use.
No impersonation, misrepresentation, or unauthorized account creation.
We reserve the right to suspend or terminate accounts that violate these Terms.

3. Personal Data and Privacy.

3.1 Definition of Personal Data

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data.Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you..

Personal data does not include data that has been irreversibly anonymized or aggregated.

3.2 What Personal Data We Collect

Local Storage: May collect and store information (including personal data) on your device using browser web storage or application caches.

Camera/Photos: If you upload photos, we collect images and related information.

Purchase Data: Collect data related to purchases, including product, transaction number, name, address, authentication, billing, and contact details.

Usage/Diagnostic Data: Device type, unique device identifier, IP address, OS, browser type, usage information, diagnostic info, approximate location.

3.3 Sources of Personal Data

(a) From you directly (including through use of our products and services).

(b) From your device/terminal equipment.

(d) From cookies and similar technologies; including technical information like IP address.

(d) Data about improving our services and products. When you visit our websites, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet owser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.

4. What is the Source of Your Personal Data

With your previous express consent, we collect your personal data:

(a) From you directly provided as described above, including information generated when you use our services and products;

(b) From your terminal equipment as described above

(c) From our partners.They are third parties such as Google, Facebook, Twitter, VK, etc. when you log in our websites through these accounts, we are available to obtain your log in information automatically because of these third parties have previously authorized us to collect your information in order to help you login in conveniently.

(d) From Cookies and Similar Technologies. When you visit our website we automatically collect technical information such as your IP address via cookies.

2. How We Use Cookies and Similar Technologies.

We use cookies and similar technologies to provide,protect,and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.You can remove or reject cookies using your owser or device settings, but in some cases doing so may affect your ability to use our products and services.

4.1 Definition of "Cookies"

Cookies are small text files that are placed on your device by websites that you are owsing. Cookies do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. In and of themselves, cookies are harmless and serve crucial functions for websites. These “cookies” can be ided into 4 types each of which is outlined below..

4.2 Types of Cookies

(a) Strictly Necessary Cookies.

These cookies are essential for you to owse our website and use its fundamental services, such as visiting our website or making a purchase.

These cookies don’t require your consent. If you disable these cookies, we will not be able to fulfill your basic request.

(b) Statistics Cookies. These cookies collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates.This includes cookies from third-party analytics services which are for the exclusive use of the owner of the owner of the website visited. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, owse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns.

Data stored by these cookies never show personal details from which your inidual identity can be established.If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information that we can provide you.

(c) Preferences Cookies. These cookies allow our site to remember the choices you have made about your preferences, such as what language you prefer, or what your user name and password are so that you can automatically log in and we can provide you with better services and improve our shopping experience. If you reject these cookies, you may feel that the efficiency of owsing the web has decreased.

(d) Marketing Cookies. These cookies track information about your owsing habits in order to rHerbs Firmmend advertising more personalized for you. These cookies may remember your online activities and/or across third-party sites or online services, and share them with the third parties such as advertisers. For example,by placing these cookies,you can share pages and content on our websites and services through third-party social networking and other websites. But we will only allow third-party cookies placed on our websites with your explicit consent. To understand how third parties use cookies, please review their privacy policies. If you reject these cookies, you will also see advertisements that are not much relevant to you, which may affect your shopping experience.

5. Disclosure of Personal Data

We may share personal data with strategic partners that help us provide and improve our products, services, and advertising.

We do not share personal data with third parties for their own marketing without your prior express consent.

5.1 Service Providers

Personal data may be shared with service providers (e.g., hosting, messaging, account verification, marketing, promotions, auditing, order fulfillment, analytics, customer service, surveys).

Providers are obligated to protect your data and may be located in our areas of operation.

6. Listing Standards (Essential Seller Information)

Herbs Firm is a marketplace that connects brands and businesses—small or large—that deal exclusively in herbal, organic, and natural products with customers across India.

The following types of products are allowed on the Platform:

(a) Herbal products (e.g., herbal teas, supplements, skincare)
(b) Organic food items (e.g., fruits, vegetables, grains)
(c) Handcrafted goods (e.g., handmade soaps, candles)
(d) Natural health and wellness products
(e) Eco-friendly and sustainable products

(a) Listings must be accurate, clear, and not misleading.
(b) Include essential product information (ingredients, weight/volume, usage instructions, known allergens, warnings, shelf life).
(c) Include pricing, shipping costs, handling times, and delivery estimates.
(d) Provide high-quality images reflecting the actual product.
(e) Update listings promptly when details change.

6.1 Compliance and Documentation

Comply with consumer protection, e-commerce, product safety, advertising, labeling laws, and tax obligations.

Provide documentation verifying product compliance, certifications, and business registrations upon request.

6.2 Prohibited Conduct by Sellers

No prohibited or illegal items.

No infringement of third-party intellectual property rights.

No false, deceptive, or unsubstantiated claims (especially medical/therapeutic).

No manipulation of reviews, data, or search results.

No spamming, phishing, or unauthorized data collection.

No circumvention of Herbs Firm policies or terms.

7. Buyer Responsibilities

Review seller policies before purchasing (shipping, returns, refunds).

Provide accurate shipping and contact details.

Comply with import, customs, tax requirements for your jurisdiction.

Carefully review product descriptions, ingredients, allergens, and warnings.

8. Buyer Responsibilities

Review seller policies before purchasing (shipping, returns, refunds).
Provide accurate shipping and contact details.
Comply with import, customs, tax requirements for your jurisdiction.
Carefully review product descriptions, ingredients, allergens, and warnings.

9. Orders, Pricing, and Payments

9.1 Orders and Acceptance

Placing an order = offer to purchase (subject to seller acceptance & availability).

We and/or the seller may cancel/refuse orders (e.g., pricing errors, suspected fraud, unavailability). Payments captured will be refunded if order canceled.

9.2 Pricing and Taxes

Sellers set prices (unless otherwise specified), may change without notice.
Taxes, duties, shipping added at checkout—buyer responsible for applicable charges unless otherwise stated.

9.3 Payment Processing

Secure payment via trusted third-party gateways.
By paying, you authorize the processor to charge the due amount.
We do not store full payment card details. Payment processors have their own terms/privacy policies.

10. Shipping, Delivery, and Risk of Loss

Shipping methods, costs, and timelines decided by sellers—displayed in listings/checkout.
Delivery estimates are not guarantees; delays possible.
Title and risk of loss generally pass to buyer upon delivery by the carrier, unless otherwise specified by law or listing.

11. Returns, Refunds, and Cancellations

Return/refund policies vary by seller. Check seller’s policy before purchase.
To initiate, follow process in seller’s policy. Sellers must handle in timely, professional manner as per law.
Some items non-returnable for hygiene, safety, or perishability reasons (where permitted).
Order cancellations subject to seller’s policy. If accepted after payment, refund processed to original payment method.

12. Prohibited Activities and Content

12.1 Prohibited Items

Illegal, controlled, or prescription substances
Products making prohibited medical claims
Counterfeit, pirated, or infringing goods
Hazardous materials, restricted substances
Items violating import/export controls or sanctions

12.2 Prohibited Conduct

No violation of IP, privacy, or publicity rights.
No abusive, harassing, defamatory, hateful, deceptive, or fraudulent behavior.
No interference with security, integrity, or operations (e.g., hacking, malware, scraping beyond scope).
No manipulation of transactions, pricing, or reviews.
No circumvention of fees or off-platform transactions to avoid charges.

13. User Content and Reviews

You may submit content (reviews, ratings, questions, images).
You are responsible for ensuring content is accurate, lawful, and non-infringing.
By posting, you grant Herbs Firm a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works of such content.
We may moderate, remove, or refuse content violating these Terms or law at our discretion.

14. Intellectual Property

All content (logos, text, images, software, design) is owned by Herbs Firm or its licensors and protected by law.
You may not copy, reproduce, modify, distribute, display, or exploit Platform content except for lawful personal use consistent with these Terms.
All trademarks and service marks belong to respective owners.

15. Suspension and Termination

We may suspend or terminate your account or access to Services at any time, with or without notice, for any reason, including violations of these Terms, suspected fraud, or legal/regulatory requirements.
On termination, your right to use Services ceases immediately. Provisions intended to survive (IP, User Content licenses, Disclaimers, Limitations of Liability, General Terms) remain effective.

16. Limitation of Liability

Herbs Firm is not liable for damages resulting from use of our Platform, including product issues, shipping delays, or user disputes.
To the maximum extent permitted by law, Herbs Firm will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or opportunities.

17. Changes to the Services and Terms

We may modify or discontinue some or all Services at any time.
We may update these Terms periodically. Updates will be posted with an updated Effective Date. Continued use after updates constitutes acceptance of new Terms.

18. Third-Party Services and Links

Platform may contain third-party links/services (including payment gateways). We are not responsible for their content, policies, or practices.
Your use of third-party services is at your own risk and subject to their terms/policies.

19. Contact Us

If you have questions about these Terms, contact us at:
Email: contact@herbsfirm.com
Phone: +91 7009808480