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Shipping & Delivery — Herbs Firm

Effective Date: March 16, 2026

Herbs Firm is committed to providing customers with high-quality herbal and wellness products through a smooth and reliable delivery experience. This Shipping Policy explains in detail how we manage the processing, handling, dispatch, and delivery of orders placed through our website, mobile application, and related platforms. By placing an order with Herbs Firm, you agree to the terms and conditions outlined in this Shipping Policy, which is designed to give complete clarity and transparency to our customers.

1. Scope of the Shipping Policy

This policy governs all orders placed with Herbs Firm within the geographical boundaries of India. All references to “we,” “our,” or “us” in this policy refer to Herbs Firm, while “you,” “your,” or “customer” refer to the individual placing an order on our platform.

2. Order Processing

Order Confirmation: Once you place an order, you will receive a system-generated email and/or SMS confirming that your order has been successfully placed. This confirmation will include details of the items ordered, the delivery address, the payment method, and an estimated dispatch date.
Order Verification: In certain cases, our team may contact you via phone or email to verify your details. Orders may be delayed if we are unable to reach you for verification.
Cut-Off Times: Orders placed before 12:00 PM (IST) are usually processed the same day, whereas orders placed after this cut-off are processed the following business day.
Processing Duration: The typical processing time for most orders is 2–4 business days, unless otherwise specified on the product page. Customized, high-demand, or out-of-stock items may require additional time.

3. Packaging Standards

We take great care to ensure that our products are securely packaged to avoid damage during transit. Packaging practices include:

Using tamper-proof, moisture-resistant materials.
Bubble wrapping fragile items.
Sealing packages with company-branded tape for security.
Clearly labeling the order with the customer’s details.

If you notice any tampering with the package upon delivery, please refuse to accept it and immediately contact our customer support team.

4. Shipping Partners

Herbs Firm partners with leading logistics companies such as Blue Dart, Delhivery, Ecom Express, DTDC, and India Post, among others, to ensure reliable and efficient delivery services. The choice of courier partner may depend on the delivery location, type of product, and serviceability.

5. Delivery Timelines

Standard Delivery: Orders are typically delivered within 5–10 business days from the date of dispatch.
Remote/Rural Areas: Deliveries to rural, semi-urban, or remote areas may take longer (up to 14 business days).
Unforeseen Delays: Delays may occur due to weather conditions, strikes, public holidays, lockdowns, or force majeure events. Herbs Firm will not be liable for delays beyond its control.

Customers will be updated via SMS/Email regarding any significant delays.

6. Shipping Charges

Shipping charges, if applicable, are calculated at checkout and displayed before you confirm your purchase.
Free shipping may be offered as part of promotional campaigns or on orders above a specific cart value, which will be clearly communicated on the Platform.
Shipping charges are non-refundable unless explicitly mentioned.

7. Tracking Orders

Once an order has been dispatched, the customer will receive a tracking ID along with a link to track the shipment in real-time.
Customers are encouraged to regularly check the tracking status for updates on delivery.
In case of technical delays in the tracking system, customers may contact customer support for assistance.

8. Delivery Attempts and Failed Deliveries

Our courier partners usually make up to two delivery attempts. If you are unavailable during these attempts, the package may be returned to Herbs Firm.
In case of failed delivery due to incorrect address, unavailability, or refusal to accept the package, Herbs Firm reserves the right to deduct shipping charges from the refund amount (if applicable).
Re-shipping may be possible upon customer request, subject to additional shipping fees.

9. Address Accuracy

It is the customer’s responsibility to provide accurate and complete delivery details, including:

Full name
Complete address with landmarks
Active phone number and email address

Herbs Firm will not be liable for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

10. Delivery Verification

Customers may be required to provide a One-Time Password (OTP) or signature as proof of delivery.

If someone else accepts the delivery on your behalf, Herbs Firm will consider the order fulfilled once the courier partner records proof of delivery.

11. Force Majeure

Herbs Firm will not be held responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, transport disruptions, or government restrictions.

12. Customer Responsibilities

By placing an order, you agree to:

Ensure availability at the delivery address to accept the package.
Inspect the package for tampering before acceptance.
Notify customer support immediately in case of delivery issues.

12. Customer Responsibilities

By placing an order, you agree to:

Ensure availability at the delivery address to accept the package.
Inspect the package for tampering before acceptance.
Notify customer support immediately in case of delivery issues.

13. Refunds on Shipping Charges

Shipping charges are generally non-refundable. However, if a delivery fails due to an error on the part of Herbs Firm or its courier partner, a full refund of shipping charges may be processed.